Appointment confirmation
Request your quote through WhatsApp, Instagram, or by phone. Your appointment is confirmed only after EcoPro verifies the vehicle, address, access requirements, weather, and requested date.
Request a personalized quote, ask a question, or plan your next detail. Send us your vehicle details and current photos for an accurate, tailored quote.
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These policies help protect appointment time and keep every booking straightforward. Effective July 27, 2026.
Request your quote through WhatsApp, Instagram, or by phone. Your appointment is confirmed only after EcoPro verifies the vehicle, address, access requirements, weather, and requested date.
Your personalized quote is confirmed before service. Any adjustment for size, condition, specialty work, or an appointment outside the core Westchester area is explained and approved before additional work begins.
Please provide at least 24 hours’ notice. One appointment may be rescheduled once without a fee when notice is provided at least 24 hours in advance. Booking deposits are non-refundable for cancellations with less than 24 hours’ notice and for no-shows.
If weather prevents safe, high-quality service, EcoPro will offer a no-fee reschedule. If a suitable replacement date cannot be agreed, the unused service payment is refundable.
Memberships renew monthly through Stripe and cover one enrolled vehicle. Before membership activation, EcoPro inspects and approves the vehicle and confirms the required one-time Reset Wash with either Mini Deep Cleaning or Deep Cleaning, based on its condition. EcoPro confirms the monthly scope, first appointment, and any vehicle-size or travel adjustment before enrollment. Cancel before the next renewal; unused visits do not roll over, and completed services or partial billing periods are not refundable.
The customer must provide lawful vehicle access and a safe working area. EcoPro may reschedule or decline work where conditions are unsafe or service requirements cannot be met.
EcoPro collects the information needed to answer inquiries and perform services, including your name, email, phone number, vehicle details and photographs, service address, preferred appointment time, and booking history. Vehicle photos are used to assess condition, prepare estimates, and confirm service needs. Stripe processes payment information on its secure systems; EcoPro does not receive or store full card numbers.
WordPress, security, analytics, accessibility, and payment providers may process technical data such as device information, cookies, and IP addresses to operate and protect the website. Information is used for booking, customer support, fraud prevention, legal compliance, and service communication. We do not sell personal information.
You may request access, correction, or deletion of applicable customer information by calling 845-665-3067. Payment and transaction records may be retained when required for accounting, fraud prevention, or legal obligations.
By booking, you confirm that you are authorized to approve work on the vehicle and service location. Your personalized quote covers the agreed service scope; approved changes may be billed separately. Results vary with age, prior damage, material condition, contamination, and previous repairs.
EcoPro is not responsible for pre-existing defects or damage that becomes visible during cleaning or correction. Please identify delicate, aftermarket, loose, damaged, or recently repaired components before service. Customer information must be accurate so the appointment can be confirmed.
Appointment cancellation and rescheduling: Provide at least 24 hours’ notice. One appointment may be rescheduled once without a fee when notice is provided at least 24 hours in advance. Booking deposits are non-refundable for cancellations made with less than 24 hours’ notice and for no-shows. If weather prevents safe mobile service, EcoPro provides a no-fee reschedule. Online dates and arrival windows remain requests until EcoPro confirms them.
These terms are governed by applicable law where EcoPro provides the service. For questions, cancellations, membership changes, or privacy requests, call 845-665-3067.